Sales Policy
www.ashyani.com tries to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns on products which are delivered in perfect condition as per the order placed. We offer only EXCHANGES.
The exchange request has to be raised within 4 days of receiving the order. Each exchange request is handled on a case-by-case basis, and we request you to get in touch with our team for prompt resolution.
We will exchange the product if it is found to be defective on delivery. All you have to do is send an unboxing video (WhatsApp or email) of the product showing that it is received defective.
In case you fail to send us, an unboxing video showing that the product is defective, then we cannot exchange the product.
We have a 4-day No-Nonsense return policy covering Manufacturing defect only, after receiving your item to request a replacement. There is no guarantee or warranty in any sports products.
We accept returns or exchanges only in cases of products having any manufacturing defects or wrong product delivery. Therefore, you want to exchange products thus you have to pay in&out shipping cost. Or if there is any manufacturing defect, we will do replacement of the product with zero cost.
If your ordered product is not in stock availability, then we will refund your full amount.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@ashyani.com. If your return is accepted, please follow the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Kindly use India Speedpost for speed of delivery and Cost benefit.
Cancellation
By contacting us the order can be cancelled within 12 hours of placing it, in which case the amount will be refunded in 5-7 days.
Damages and issues
Please inspect your order upon receiving and contact us within 3-days immediately with the Photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Innerwear, customized products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your bank account or through the UPI payment method credited within 5 to 7 days.
Please remember it can take some time for your bank to process and post the refund too.
Shipping Policy
Shipping charges are ranging from 40-80 INR will be charged depending on the ordered Product, Weight and Location in pan India. Also offers free shipping on your cart total of 799 INR above.
Orders requiring any customization will require additional time and will be shipped in 10 working days. For customization, get in touch with us on orders@ashyani.com.
Orders are shipped within 48 hours. In unusual cases, there may be delays on account of unexpected conditions.
Delivery Timeline
It usually takes 3-7 business days depending on your location.
Estimated delivery date will be provided but the date is not supposed to be considered final, that’s just an approximate date of delivery.
We are not responsible for delays caused due to natural calamities, strikes & other unavoidable circumstances.
To ensure that your order reaches you quickly and in good condition, we only ship through reputed courier agencies.
If you have any other queries / concerns regarding returns, please reach out to us at orders@ashyani.com
Sincere Regards ~Team Ashyani
Return Address:
ASHYANI SPORTS
Store No.182, Ambika Nagar, Near: Rashmi Sankalp Flats, Nana Chiloda, Ahmedabad-382330
+91 9687726204